FAQ
Reservations and Traveling
Vehicle Issues
Special Needs
Payment/Tolls/Cost
Lost Items
Corporate Account
Reservations and Traveling
1. How much notice is required to make a reservation?
2. Will I get a call when my car arrives?
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
4. How much notice is required to cancel a reservation?
5. May I make a last minute change to my reservation?
6. If I have already booked a reservation from the airport, what should I do once I land?
7. For airport pickups, must I reserve a car in advance or can I just call once I land? How long will it take to pick me up?
Vehicle Issues
1. Must I wear a seat belt in an Athena Car Service Car?
2. Must my child be in a child safety/booster seat?
3. Does Athena supply infant or booster seats?
4. What are the passenger and luggage capacities of the various vehicles?
Special Needs
1. Does Athena Car Service provide handicapped accessible vehicles?
2. Will Athena Car Service carry a Service Dog?
3. May I bring my pet in a Athena Car Service vehicle?
4. How old must my child be to travel alone?
Payment/Tolls/Cost
1. Can I get a receipt when I pay in cash?
2. Who is responsible for any toll charges incurred during my trip?
3. Is tipping mandatory? Is there a set percentage I must tip?
4. May I pay with a personal or business check?
5. Does Athena Car Service charge waiting time? If so, how is waiting time charged?
6. Does the fare include tolls and tip?
7. How much are tolls?
8. How can I pre-pay for a reservation?
Lost Items
1. If I left a personal item in an Athena Car Service car, how can I get it back?
Corporate Accounts
1. How can I apply for a corporate account?
Reservations and Traveling
1. How much notice is required to make a reservation?
Athena Car Service suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us or check online for same-day availability.
2. Will I get a call when my car arrives?
As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, we are not always able to contact passengers upon a driver’s arrival due to heavy call volume.
3. Can the driver come into my building to pick up my luggage and bring it out to the car?
Unfortunately, drivers are unable to leave their vehicles unattended. Our drivers will be pleased to assist with your luggage from the front of your building to the vehicle.
4. How much notice is required to cancel a reservation?
Athena Car Service requests that our customers cancel their reservations at least 2 hours in advance for Manhattan pick-ups and 3 hours in advance for pick-ups outside Manhattan.
Cancelations made after the requested time-frames are subject to cancelation fees.
5. May I make a last minute change to my reservation?
Athena Car Service attempts, to the best of its ability, to accommodate last minute changes.
If you would like to make a change to your reservation, please notify us of your change at least 2 hours in advance for Manhattan pick-ups and at least 3 hours in advance for pick-ups outside of Manhattan.
6. If I have already booked a reservation from the airport, what should I do once I land?
After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. Your driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim.
You may reach us at (718) 274-8300 or (855) 274-8300.
7. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?
Athena Car Service can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance.
Vehicle Issues
1. Must I wear a seat belt in an Athena Car Service car?
No. Athena Car Service drivers are for-hire vehicles. Therefore, their passengers are exempt by New York State from laws regarding seat belts. However, Athena Car Service highly encourages all riders to buckle their seatbelts while traveling.
2. Must my child be in a child safety/booster seat?
No. Infants and young children are not required by law to be in a safety/booster seat. Children under the age of seven (7) are permitted to sit on an adult’s lap. However, Athena Car Service does recommend that parents bring a child safety/booster seat for the child’s safety.
3. Does Athena Car Service supply infant or booster seats?
No. We do, however, encourage parents to bring an infant seat or booster seat for their child’s safety.
4. What are the passenger and luggage capacities of the various vehicles?
Sedans and Luxury Sedans can accommodate up to four passengers with 3 standard size luggage.
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Special Needs
1. Does Athena Car Service provide handicapped accessible vehicles?
Yes. You may reserve an unmarked, handicapped accessible vehicle by calling us at (718) 274-8300 or toll free at (855) 274-8300.
2. Will Athena Car Service carry a Service Dog?
Yes. When booking a reservation, please be sure to tell one of our phone agents that you will be traveling with a service dog so that we can accommodate you.
3. May I bring my pet in a Athena Car Service vehicle?
Yes, Athena Car Service can accommodate dogs, cats and small pets. With the exception of service dogs, any animal over 25 lbs must ride in a minivan or van. All animals must be leashed or in a carrier when traveling in an Athena Car Service vehicle.
We request that when traveling with a pet, you notify a reservationist in advance so that Athena Car Service can accommodate you. Please note that if you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
4. How old must my child be to travel alone?
Children must be at least 16 years of age to travel alone.
Payment/Tolls/Cost
1. Can I get a receipt when I pay in cash?
Yes. Your driver will provide you with a cash receipt in the vehicle at the end of your trip. If you forgot to get a receipt in the vehicle, you may call our office at (718) 274-8300 Mon-Fri between 9am-5pm and request that a receipt be faxed or mailed to you.
2. Who is responsible for any toll charges incurred during my trip?
Passengers are responsible for any toll charges incurred throughout the trip. Upon arrival at your destination, your driver will inform you of the additional toll charge.
The fare quoted by a reservationist or on our website does not include the toll amount.
3. Is tipping mandatory? Is there a set percentage I must tip?
When traveling in a Sedan, Luxury Sedan, Mini-Van or 8-passenger Limo, the gratuity is at the discretion of the passenger. It is customary to tip a driver 15%-20%.
The fare quoted by a reservationist or on our website does not include the tip amount.
4. May I pay with a personal or business check?
No, we do not accept checks. We accept cash, all major credit cards, including American Express, Visa, MasterCard, Diners and Discover, as well as Paypal.
5. Does Athena Car Service charge for waiting time? If so, how is waiting time charged?
Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments.
Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
6. Does the fare include tolls and tip?
No. The fare does not include tolls, tip, waiting time or additional stops.
7. How much are tolls?
Tolls depend on the route taken to get to your destination.
The following are approximate toll amounts from Manhattan to JFK, LaGuardia, and Newark airports.
To and from JFK Airport: $5.00
To and from LaGuardia Airport: $5.00
To and From Newark Airport: $11.00
8. How can I pre-pay for a reservation?
You may pre-pay for a reservation at our headquarters by cash or credit card.
To pre-pay pay at our headquarters, you may visit us Monday - Friday 9AM - 5PM and speak with a customer service representative.
We accept American Express, Visa, MasterCard, Diners, and Discover credit cards.
1. If I left a personal item in an Athena Car Service car, how can I get it back?
If you think you have left an item in one of our vehicles, you may report the lost item by contacting our customer service department at 718-460-4040 or by filling out our Lost & Found Form online.
An agent will get back to you with regard to the status of your property.
If your item has been found, you may retrieve it at our office located at 22-06 Crescent Street, Astoria, NY 11105. If you wish to have FedEx pick up the item from our office and deliver it to you, notify a customer service representative that you will arrange for FedEx to make the delivery.
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Corporate Accounts
1. How can I apply for a corporate account?
To apply for a corporate account, you may contact our Corporate Sales manager at 718-274-7000. You can also fill out an online application.
To find out more about corporate accounts, click here.
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